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Order Info

We strive to serve you with excellence!   We believe you'll love the results, and we look forward to you experiencing our outstanding products! We believe in fast, friendly, accurate service. If we have not put a smile on your face, please let us know! We are here to help you achieve the results you hope to see!

 YOUR PURCHASE IS SECURE!
GreatNewSkin US is Ecommerce powered by Shopify.  Shopify is a certified level 1 PCI DSS compliant Ecommerce system, which is the highest security rating for credit card processing.  All major credit cards are accepted. We also offer PayPal as a payment option.

GreatNewSkin through NaturDerm, Inc. is Trustwave Validated Compliant with PCI DSS requirements. To view our compliance certificate please click on the "Click to Validate" button on the Trustwave symbol below.

ORDER PLACEMENT

Thank you for your order! Our customers are our #1 priority!

 

CONTACT INFO

Please email us: [email protected]

GreatNewSkin is an online store.  We are known for our personal service, and are here to help you achieve results! Please email us with any questions. If you live in the US, and prefer to speak with us, and we are assisting another customer when you call, please leave a message. All messages are returned promptly within office hours.

OFFICE HOURS
Tuesdays - Thursdays 10-4pm MST and Fridays 10-noon MST

Our office is closed Saturday, Sunday and Monday, as well as all US holidays.

Phone:  We are moving! Our new phone number is (719) 602-3450 through December please email us! Thank you!

Or By Mail:
GreatNew Skin US
1067 E. US Hwy 24 Woodland Park, CO 80863

Handling/Order Processing
Most orders are processed in one business day, if we receive payment notification of your order by noon MST. Order notifications received after noon MST are processed the following business day. Orders placed on USA holiday dates will be processed the next business day.

Please note
We must receive payment notification before 10 am MST on Friday for shipment on Friday. Payment notification received after 10 am MST on Friday will be processed the next business day, Tuesday (exception being holidays). Please make sure your email address and shipping address are valid.

Purchasing items on our website
Greatnewskin.com, greatnewskin.us and NaturDerm, Inc. makes every attempt to ensure that prices that are quoted are accurate, and to describe items accurately.

Upon ordering, Greatnewskin.com, greatnewskin.us and NaturDerm, Inc. do not warrant that product descriptions are accurate, complete, reliable, current or without error, or that the product packaging will match the actual product that you receive. If you place an order and the product you purchase does not match the product description on the website your sole remedy is to return the item to us undamaged and unused and to follow our Returns Policy. All items ordered are subject to availability and we do our best to inform you quickly if the product(s) or service(s) you ordered are not available, and greatnewskin.com, greatnewskin.us reserves the right to offer you an alternative of equal or higher value.

Order Acceptance and Shipment
We may require additional information to ship your order, and your order placement does not guarantee that your order will be accepted. Greatnewskin.com, greatnewskin.us reserves the right to cancel any suspicious order and refund your purchase.

Your order is your agreement that you are over the age of 17 and your statement that you have provided accurate, true, current information. You certify that the email address of use is registered to you and is a valid email address. Greatnewskin.com, greatnewskin.us and NaturDerm, Inc. reserves the right to deny your use of this site if it deems for any reason that your information is not accurate. You agree that if you are ordering on behalf of a company that you have the authority to bind said company to this Agreement, and you agree that any placement of order satisfies applicable Statute of Frauds and no further writing is required.

Sales Tax
Greatnewskin.com, greatnewskin.us collects Sales Tax for all sales made to all residents of the State of Colorado, and may change Sales Tax amounts at any time without notice to you. 

Residents of other states may be subject to individual sales or use taxes within your state. Responsibility lies with buyer for payment of these taxes, please consult your tax advisor.

Payments
Payments through our Shopify website in U.S. Dollars.  Shopify is a certified level 1 PCI DSS compliant ecommerce system, which is the highest security rating for credit card processing.  All major credit cards are accepted. We also offer PayPal as a payment option.

U.S. Shipments
Orders are shipped via USPS (United States Postal Service) with Free shipping/tracking (USA only).  GreatNewSkin US reserves the right to select shipping service. Thank you!

International Shipments
Orders are shipped via USPS (United States Postal Service). If you choose USPS Express Mail® for your shipping choice, please provide a phone number for your label. Please email us: [email protected]  or fill in the Contact Form available on greatnewskin.com, greatnewskin.us. 

Your purchase may be subject to Value Added Tax (VAT), General Sales Tax (GST), customs duties, and other taxes, payments and impositions required by the law of your country. Please consult your tax advisor before placing your order. We are not a "commercial vendor" in any country other than the USA, and are accordingly not obligated to comply with any laws, rules, license requirements, or regulations in your country unless we are advised otherwise by our legal counsel. All payments are to be made in U.S. Dollars. The U.N. Convention on Contracts for the International Sale of Goods shall not apply to any of our products, offers, or sales on greatnewskin.com, greatnewskin.us.

All risk of loss passes to you, and you agree that any purchase made by you on greatnewskin.com, greatnewskin.us is for your personal use and not for third party resale, and you agree not to order more than a ninety (90) day supply of any product within a ninety (90) day period. You are the importer of record and are responsible for the payment of all taxes, duties, import fees, shipping, customs clearance and any further import requirements.

There are countries that greatnewskin.com, greatnewskin.us does not ship to, and greatnewskin.com, greatnewskin.us and NaturDerm, Inc. reserves the right to change or add to the list of countries for non-shipment at any time. We are unable to ship to Italy, Turkey, Greece, Brazil, South America, Africa, and some countries in Asia, the Middle East and Eastern Europe. We apologize for the inconvenience. Greatnewskin.com, greatnewskin.us reserves the right to refund and cancel suspicious purchases or purchases to countries that we do not ship to, if you are unsure, please contact us before you order, thank you!

Return Policy

We strive to serve our customers with excellence, and we recognize that although uncommon, there may be a time when you may need to return your purchase. If so, we offer the following Return Policy for products purchased through greatnewskin.com, greatnewskin.us.

We offer a 100% guarantee on your purchase within 60 days of the purchase date, less shipping fees and handling. Item must be returned to greatnewskin.com, greatnewskin.us and received within 60 days of date of purchase; buyer is responsible for all return shipping costs. Please email us for an assigned RMA number: [email protected]

To return your purchase, please use care and package your items in a box with your original shipping invoice, and your assigned RMA number. If you do not have your original shipping invoice, please provide proof of purchase, with your name, address, email address of payment and your assigned RMA number. Please insure your return.

No returns are processed until they are received by greatnewskin.com, greatnewskin.us. There is no restocking fee. Please allow 1-2 billing cycles from the date of your return for your account to be credited.

All returns should be shipped to:
GreatNewSkin
PO Box 270931
Littleton, CO 80127-0931