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Order Info

We strive to serve you with excellence!   We believe you'll love the results, and we look forward to you experiencing our outstanding products! We believe in fast, friendly, accurate service. If we have not put a smile on your face, please let us know! We are here to help you achieve the results you hope to see!

 YOUR PURCHASE IS SECURE!
GreatNewSkin US is Ecommerce powered by Shopify.  Shopify is a certified level 1 PCI DSS compliant Ecommerce system, which is the highest security rating for credit card processing.  All major credit cards are accepted. We also offer PayPal as a payment option.

GreatNewSkin through NaturDerm, Inc. is Trustwave Validated Compliant with PCI DSS requirements. To view our compliance certificate please click on the "Click to Validate" button on the Trustwave symbol below.

ORDER PLACEMENT

Thank you for your order! Our customers are our #1 priority!

CONTACT INFO

Please email us: [email protected]

GreatNewSkin is an online store.  We are known for our personal service, and are here to help you achieve results! Please email us with any questions. If you live in the US, and prefer to speak with us, and we are assisting another customer when you call, please leave a message. All messages are returned promptly within office hours.

OFFICE HOURS
Tuesdays - Thursdays 10-4pm MST and Fridays 10-noon MST

Our office is closed Saturday, Sunday and Monday, as well as all US holidays.

By Mail:
GreatNew Skin US
1067 E. US Hwy 24
Attn:  A. Merwin
Woodland Park, CO 80863

Handling/Order Processing
Most orders are processed in one business day, if we receive payment notification of your order by noon MST. Order notifications received after noon MST are processed the following business day. Orders placed on USA holiday dates will be processed the next business day.

Please note
We must receive payment notification before 10 am MST on Friday for shipment on Friday. Payment notification received after 10 am MST on Friday will be processed the next business day, Tuesday (exception being holidays). Please make sure your email address and shipping address are valid.

Purchasing items on our website
Greatnewskin.com, greatnewskin.us and NaturDerm, Inc. makes every attempt to ensure that prices that are quoted are accurate, and to describe items accurately.

Upon ordering, Greatnewskin.com, greatnewskin.us and NaturDerm, Inc. do not warrant that product descriptions are accurate, complete, reliable, current or without error, or that the product packaging will match the actual product that you receive. If you place an order and the product you purchase does not match the product description on the website your sole remedy is to return the item to us undamaged and unused and to follow our Returns Policy. All items ordered are subject to availability and we do our best to inform you quickly if the product(s) or service(s) you ordered are not available, and greatnewskin.com, greatnewskin.us reserves the right to offer you an alternative of equal or higher value.

Order Acceptance and Shipment
We may require additional information to ship your order, and your order placement does not guarantee that your order will be accepted. Greatnewskin.com, greatnewskin.us reserves the right to cancel any suspicious order and refund your purchase.

Your order is your agreement that you are over the age of 17 and your statement that you have provided accurate, true, current information. You certify that the email address of use is registered to you and is a valid email address. Greatnewskin.com, greatnewskin.us and NaturDerm, Inc. reserves the right to deny your use of this site if it deems for any reason that your information is not accurate. You agree that if you are ordering on behalf of a company that you have the authority to bind said company to this Agreement, and you agree that any placement of order satisfies applicable Statute of Frauds and no further writing is required.

Sales Tax
Greatnewskin.com, greatnewskin.us collects Sales Tax for all sales made to all residents of the State of Colorado, and may change Sales Tax amounts at any time without notice to you. 

Residents of other states may be subject to individual sales or use taxes within your state. Responsibility lies with buyer for payment of these taxes, please consult your tax advisor.

Payments
Payments through our Shopify website in U.S. Dollars.  Shopify is a certified level 1 PCI DSS compliant ecommerce system, which is the highest security rating for credit card processing.  All major credit cards are accepted. We also offer PayPal as a payment option.

U.S. Shipments
Orders are shipped via USPS (United States Postal Service) with Free shipping/tracking (USA only).  GreatNewSkin US reserves the right to select shipping service. Thank you!

International Shipments
Currently, all orders are for US shipments only, we apologize for any inconvenience.

Return Policy

We strive to serve our customers with excellence, and we recognize that although uncommon, there may be a time when you may need to return your purchase.  However, at this time, please note, all sales are final.